Frequently Asked Questions

1. Why should I plan my activities before I arrive?

2. How do I receive my tickets?

3. Is there a fee for canceling?

4. Do I have to pay sales tax?

5. How can I check the safety record for your tour companies?  

6. Does you offer other tours and attractions not listed on this web site?

7. Do you have discount activities on other islands?

8. Are gratuities included in the activity price?   

9. Are there any further discounts for children, senior citizens, travel club members, multiple bookings, etc?

10. I have more questions or special needs. What should I do?  

11. I have never snorkeled before. Will the tour company show me how?  

12. I just want to make a reservation. Can I pay when I arrive for the event?

13. I've seen other sites offering 'discount' and 'cash-back' tours. What does this mean?

14. What are Maui Activities Hours of Operation?

15. What time is it in Hawaii?

16. When is the best time of year for whale watching?  

17. When is the best weather in Hawaii?

18. When is your peak season?  

19. Which tours accommodate young children under 5?  

Are gratuities included in the activity price?  back to top^

No. Tipping should be done at your discretion based on a job well done.

Are there any further discounts for children, senior citizens, travel club members, multiple bookings, etc?   back to top^

Yes. Most all activities are discounted for children and some even free (ask call or email a Maui-Activities concierge for details). In addition, there are several activities online that honor discounts for seniors, travel club members, multiple bookings, etc.  If you’re not sure whether your activity qualifies, please do not hesitate to call us and we will be happy to get you any further discounts that are available.

Do I have to pay sales tax?   back to top^
 
Yes. Hawaii State defines different tax percents for different types of Hawaii activities. Boat trips= 4.166% GET pus 2% Harbor Tax. Helicopters= 7.5% Airport Tax plus $3 per person Segment Fee. Some Helicopter companies charge an additional fuel fee, which is sometimes already included in our prices or added as an additional fee at the time of checkout. There are no hidden taxes or fees.

Do you have discount activities on other islands?   back to top^

Yes! You may book any activity on this site for any island in Hawaii you visit. We work with every major activity vendor throughout the islands so that your vacation and activity planning is made easy no matter where you are in the beautiful state of Hawaii. Even though it may not be listed on our site you may call or email us for all island activities.

Does Maui Activities offer other tours and attractions not listed on this web site? back to top^

Absolutely! We offer over 800 activities throughout the Hawaiian Islands. In an effort to not overwhelm you we have listed our most popular Maui activities. Have a special activity in mind? Call us and speak to a friendly representative who can help you customize your adventures at the guaranteed most competitive price so that your trip to the islands will be one you’ll never forget!

How can I check the safety record for your tour companies?   back to top^

Maui Activities takes safety seriously. This is why we hand pick activity vendors who have proven to succeed in safety and excellence. We want to offer you peace of mind so that your tour may be as exciting and relaxing as possible. Feel free to check the safety record of any of our tours at the Department of Transportations Website: www.dot.gov/safety.html

  
  
 How do I receive my tickets?  back to top^

Once you’ve placed your order online you will be emailed a receipt for your purchase.
We then call to confirm your reservation.
We are conveniently located at 310 Alamaha St. in Kahului (One mile from the Kahului airport), or in Lahaina Town at 155 Lahainaluna Rd. (local phone: (808) 856-7512)
Next you will need to pick up your tickets in person from one of our offices.

At that time you will receive our Aloha welcome package which includes:
- Free Island Maps
- Free Restaurant & Shopping Coupons
- Free Island Activity Guide
-Driving direction including detailed instructions on how to arrive at your activity destination(s) safe and on time.

The tickets will have all your pertinent tour information such as dates, times, and pick-up information. When you visit our office take advantage of the infinite knowledge of our local employees. They are happy to give you advice on how to make your trip to the islands most memorable.

I have more questions or special needs. What should I do?   back to top^

Call Toll Free - 1-866-448-0718. We have friendly and knowledgeable staff that is happy to answer any questions you may have. If you do have special needs for any tour or activity please call us in advance so that we can make arrangements to accommodate those needs. We want to help make your time on the islands as enjoyable and entertaining as possible! Our hours are 7 days a week from 7AM-10PM, Hawaii Standard Time.

I have never snorkeled before. Will the tour company show me how?   back to top^

Yes! All companies that offer snorkeling provide a personal demonstration on the use of their snorkel equipment. If you are on a snorkel excursion they will provide you with all of your snorkel gear and lessons on safety, what to look for, and may even give you a chart of popular sea life so that you can identify the cool creatures below. All snorkel tours also offer flotation devices so that you can be more comfortable on the water. In addition most snorkel companies have a certified lifeguard in the water at all times to be of immediate assistance if needed.

I just want to make a reservation. Can I pay when I arrive for the event?   back to top^

No. Most tours have limited availability and typically sell out in advance. Therefore purchasing the tour or activity is the only way to guarantee your place at the event.

Is there a fee for canceling?   back to top^

Just call us to change or cancel your reservations at least 48 hours prior to the activity and you won't pay a cent! It's that simple. No worries, no headaches, no questions; just part of our commitment to you. In the event the activity itself is cancelled for whatever reason (bad weather etc.), your money will be either refunded in full or you will be allowed to reschedule to another time at absolutely NO CHARGE; whichever you prefer. So go ahead and reserve your activities with complete confidence knowing that you've found Hawaii's best online source for activities and tours.

I've seen other sites offering 'discount' and 'cash-back' tours. What does this mean? back to top^

Maui Activities represents numerous activity vendors and offers over 800 activities throughout the State of Hawaii. Because of our excellent relationship with our vendors combined with high purchase volume we are able to offer our customers the most competitive prices out there without hidden fees, credit card surcharges, ticket issuing fees, or making you attend a time-share presentation. With Maui Activities you will only experience the best in selection, prices, and superior customer service. We’ve spent our time building strong relationships with our vendors so that we may pass on all the savings to you.

What are Maui Activities Hours of Operation?   back to top^

Our online store is open 24 hours a day 365 days a week. If you need assistance, you may contact our reservations office 7 days a week from 7am to 10pm, Hawaii Standard Time. Please call us anytime to speak to a local person who can assist you in making your trip to the islands unforgettable!  

What time is it in Hawaii?   back to top^

Hawaii does not experience a time change during the year. We are 6 hours behind the East Coast in the summer, and 5 hours in the winter. We are 3 hours behind the West Coast in the summer, and 2 in the winter.

When is the best time of year for whale watching?   back to top^

Official whale watching season is from December 15th to May 15th every year.
Humpback Whales travel from Alaska to Maui every year at the same time to bear their young in the safe tropical pristine waters of Hawaii.

When is the best weather in Hawaii?   back to top^

While Hawaii is typically warm and sunny, there are some variations of temperature and rainfall throughout the year. The hottest and most humid months in Hawaii are September and October with a temperature range of 78-95 degrees. November through March seem to be the coolest months (70-85 degrees) with some scattered showers. It is those refreshing light showers that make Hawaii the Rainbow State!

When is your peak season?   back to top^

Peak tourist season runs between Thanksgiving and Easter with the busiest time during Christmas. To avoid the tourist rush come visit in May or Sept-Oct. Make sure that if you are coming to Hawaii during peak season to book all your activities well in advance.

Which tours accommodate young children under 5?   back to top^

There are several tours that are “family friendly” and will accommodate our younger visitors. Typically boat adventures including snorkeling tours as well as helicopter adventures, bus tours, and the popular sugar cane train are a wonderful option for families with young children. If there is a specific tour you are interested in and you are not sure it is appropriate for your little on please feel free to call us so that we can get you all the information regarding each tour and activity that would best suit your family.

Why should I plan my activities before I arrive?   back to top^

Once you arrive in the beautiful state of Hawaii you will instantly adapt to the relaxed atmosphere and calming surroundings. Just as you wouldn’t wait to book your favorite hotel, you don’t want to wait to book your favorite activities. Because most of the popular tours and activities sell out well in advance it is best you book prior to coming. This way you ensure your place at the event, as well as avoid long lines and problems associated with booking travel after you’ve arrived.